Delivery & Returns

Delivery and Returns Policy

Thank you for shopping with us at showerdoorsonline.ie. We are committed to providing you with a seamless shopping experience, including reliable delivery and hassle-free returns. This combined Delivery and Returns Policy outlines the details of our shipping procedures, estimated delivery times, shipping partners, as well as our returns and refund process.

Delivery Policy

Order Processing and Dispatch

1. Order Cut-Off Time: Orders received before 12 pm on a business day (Monday to Friday, excluding public holidays) will be processed and dispatched on the same day. Orders received after 12 pm will be processed on the following business day.
2. Processing Time: Once your order is received, we will process it promptly. This includes verifying the payment details, preparing your order for shipment, and packaging the items securely.

Delivery Methods and Partners

1. Delivery Service: We have partnered with Fastway Couriers to provide reliable and efficient delivery services for our customers. Fastway Couriers offer a next day delivery service within most areas of Ireland.
2. Delivery Areas: We currently offer delivery within Ireland only. Unfortunately, we do not provide international shipping at this time.

Estimated Delivery Time

1. Next Day Delivery: For orders dispatched through Fastway Couriers, our aim is to provide next day delivery within most areas of Ireland. However, please note that certain factors beyond our control, such as unforeseen delays or disruptions in transportation, may occasionally affect the delivery timeline. Therefore, while we strive to meet the estimated delivery times, they are not guaranteed.

Important Considerations

1. Delays and Exceptions: While we make every effort to ensure timely delivery, unforeseen circumstances or events beyond our control may occasionally cause delays.
2. Fitting and Installation: We strongly advise against booking a fitter or scheduling any installation services until your goods are received. This precautionary measure is to account for any potential delivery delays or unforeseen circumstances that may affect the estimated delivery time. We recommend waiting until the goods are in your possession before making any arrangements for fitting or installation.
3. Delivery Address: It is your responsibility to provide an accurate and complete delivery address at the time of placing your order. Please ensure that the provided address is accessible and correct to avoid any delays or issues with delivery. If you need to update or modify your delivery address after placing the order, please contact our customer service team as soon as possible.

Shower Door Returns and Refunds Policy

Eligibility for Return

• Shower doors must be returned within 30 days of the original purchase date.
• The shower doors must be in their original condition, unopened and unused, with all original packaging and materials intact.
• Custom-made shower doors are not eligible for return.
• Returns will not be accepted for any shower doors that have been installed or altered in any way.

Returns and Refunds Policy

Eligibility for Return

• Goods must be returned within 30 days of the original purchase date.
• Goods must be in their original condition, unopened and unused, with all original packaging and materials intact.
• Returns will not be accepted for any goods that have been installed or altered in any way.

• Contact our customer service team at 01 8250771 to initiate the return process.
• Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria outlined above.
• If the item is deemed eligible for return, we will issue a full refund, less any applicable shipping and handling fees.

Shipping

• Customers are responsible for all shipping costs associated with returning the shower door to ShowerDoorsOnline.
• We strongly recommend using a trackable shipping method and insuring the package for the full value of the shower door, as we cannot be responsible for any lost or damaged shipments.

Damaged or Defective Products

• If you receive a product that is damaged or defective, please contact our customer service team immediately.
• We will provide instructions on how to proceed with the replacement process.

Data Privacy

We respect your privacy and are committed to protecting your personal information. We do not share any customer data with third parties unless necessary for order fulfillment or as required by law. Please refer to our Privacy Policy for more details.

Contacting Us

If you have any questions or concerns regarding our Delivery and Returns Policy, please contact our customer service team at 01 8250771. We are here to assist you and ensure a smooth shopping experience.

This Delivery and Returns Policy was last updated on 1st January 2023.